tk
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Reviews by tk
★★★★★
The hardware that our services were running on failed, and through their negligence, they attempted to restore the failing drive without ensuring the data was migrated to working hardware. As a direct result, all of our Material was lost. After initially contacting support regarding this matter, the support team was unable to assist us because this was not a software issue. The support team attempted to escalate the matter to their leadership. This is where LogicServers failed. After over 24 hours of downtime with no resolution, our team attempted to reach out to them through additional channels. Only to be met with condescending messages from their owner. Instead of seeking a meaningful resolution to the issue, this person elected to tell us that “I am not your personal support, I am a company director and I hire people to do support." Following this, the owner has offered no meaningful resolution to this matter. Their internal backups have failed, and they are unable to restore any data. Now, they've attempted to cherry-pick from the Terms of Service in a vain attempt to assert that this is not their problem. However, upon review of the the Terms of Supply, section 13.2, it clearly states. "... We will not be responsible for any loss, destruction, alteration or disclosure of your Material caused by you or any third party." The loss and destruction of our Material is due to their negligence. Not our's or a third party. Their support team clearly described to us in emails the hardware failure, and their attempt to restore the failing drive, which ultimately is what destroyed the data. I cannot stress how unsatisfactory this service has been. Months were spent building the content for this service, and due to LogicServer's negligence, it has all been lost. Instead of seeking a professional, and meaningful resolution to this matter, their Director has chosen to do nothing but provide condescending responses to our requests for an update. Do not be fooled into thinking this service is worth your money. Our interactions with them have demonstrated that the company is being run poorly, not only by unqualified leadership but in their day-to-day practices. Any sponsorships or endorsements for this service seen on popular gaming channels should be carefully considered.
