James Innes
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Reviews by James Innes
★★★★★
TOTAL FAILURE TO INTEGRATE AND YET BILLED £2,800 ANYWAY! Visualsoft did an excellent job of selling their affiliate marketing service to us – but then totally failed to deliver anything whatsoever. We were forced to pay an initial £2,800 before they would even start work – and we have seen nothing in return for it. Specifically, we were unable to get past the basic first step of integrating our systems so as to be able to track affiliate sales. As my web developer put it, “Their API and setup is terrible. It could take me a dozen hours or so to troubleshoot and fix.” Having banged our head against a brick wall in this respect, they emailed us to say: “Regarding the integration of our affiliate software into your platform, we have encountered challenges in implementing a viable solution. This has been primarily due to the bespoke nature of your platform and the limited technical resources available on your end.” “Unfortunately, we have not made further progress on this vital integration. Given this ongoing challenge, we believe it is mutually beneficial to conclude our collaboration on this particular channel.” They knew from the start that our website operated on a bespoke system – and that we had limited resources. I spent an hour in a meeting with three of them, trying one solution after another – but to no avail. I put through numerous test orders, adhering precisely to their instructions. I even personally granted full access to my Google Workspace account – username and password – and they were still unable to make any progress. At no point were they able to explain even what the problem is, let alone how it might be resolved. I consequently contended that, having delivered precisely nothing, they were not in a position to claim any fees whatsoever from us – and I demanded a refund of the initial £2,800 paid. They refused, saying they had “dedicated significant effort to resolving this issue”. They may well have done – but the bottom line is that they failed completely to resolve the issue and left us with nothing in return for our £2,800 other than wasted time and effort at our end. I am very disappointed indeed – and have now referred the case to our solicitors for them to pursue legal action for the recovery of these monies. I am sorry that it has come to this. It all seems so unnecessary to me. But this is where they have brought us. I am profoundly disappointed in Visualsoft. In this day and age, where consumers and clients are more empowered than ever, with ready access to a broad range of review platforms, their attempting to retain our £2,800 would seem to me to be not just unlawful and unethical – but extremely ill-advised.
