Audrey
1 review written · 5.0 average
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Reviews by Audrey
★★★★★
I just wanted to take a moment to share with you my experience with Elucentra. We are a small business with only a few employees; however, our employees do not work in the same location. We were transferring accounting files back and forth and sometimes would get it wrong and end up sending or updating an old version and then we'd have to redo everything. I was looking for a means of everyone having access and being able to work in the same data files at all times. It had to be accessible 24/7 not only for the data but also for support. When I came across Elucentra and you advertised 24/7/365 support via live chat and very little down time, I was skeptical. It "felt" expensive for us since we are small, but thought I would give it a try. I have been so thankful that I did. I cannot tell you the peace of mind I have knowing everyone's in the same files and that when I am up and working at 3 a.m. or on the weekends, I don't have to worry with whether I have the latest information and knowing any changes I make my employees also have access to. Your customer support has been outstanding. I have literally chatted with people at 3 a.m. and on weekends....all hours... and someone is always quick to respond and solve whatever issues I may be experiencing (many of which are just my lack of understanding...not really software issues). You have an outstanding staff and product. I would not hesitate to recommend you to anyone and have already done so.
