Joan Garcia
1 review written · 5.0 average
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Reviews by Joan Garcia
★★★★★
I must rate GlowHost at 100% and would rate at 200% if I could. I have used them since April 2015. Since 1997, I changed web hosts almost yearly due to bad service, annoyance and arrogance with my support calls! The big turn off was most web hosts tripled renewal prices and wouldn’t allow monthly payments. I spent a long time reading reviews before finding GlowHost. GlowHost blows me away! The rapid response to my support tickets is in a few minutes. With my many pre-sales questions, support people always courteously responded! I had a very serious issue with my web forms not working correctly in the database. Each one of the Technical Analysts attempted to help me find a solution while never showing impatience or arrogance. Plus all help desk tickets ended with: “Let us know if you need further help!” I felt like I was part of a big family, which is rare! Finally realizing that it was my fault for entering incorrect info, I apologized to the Technical Analysts! Also, when I ask for a recommendation on shopping cart or other software, the Technical analysts present a list of suggestions! Yesterday, while testing all my domain’s email accounts, I had serious send/receive issues with a POP email client I use. I thought GlowHost’s servers were the problem. After changing passwords for all email accounts, send/receive problems remained. Using a GlowHost’s suggestion for a POP email client, my email accounts worked. The problem was really the POP email client I had used. So, if anyone out there is searching for a web host with quick responses and is reliable, knowledgeable and friendly, I would highly recommend GlowHost!
