Kelly
1 review written · 1.0 average
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Reviews by Kelly
★★★★★
Don't ever, ever use this company, and ESPECIALLY never get an SSL certificate from them. As someone else mentioned, they will only accept an 'admin@yoururl' email address. A pain if you don't use that, but ok. Then once you've set that up, they'll drip feed you requests of authentication every 48 hours. So you just get done sending all your business partners ID documents. Great. Then 2 days later they want proof of your address. Done. Then 2 days later, something else. None of these things are unreasonable particularly but I asked and asked just for a LIST so I could get everything done. Each time I was told it was the last piece they needed. But the worst bit is now, two years later, the certificate is up for renewal. They started sending me reminders 3 months prior to the due date, every week. I ended up paying it early just to stop the reminders. That was two weeks ago, (it was due a week ago). As of 48 hours ago my website is down with a giant red sign saying it is not secure and customers should NOT proceed. And NOW, they're asking for all that ID verification stuff I provided 2 years ago. I've provided everything they've asked for so far, but lo, another request for another form has just come though, which will take another 48 hours to process. Please, don't let this review writing time go to waste. Just keep looking for something else. They're the worst. Even before all this SSL stuff happened, the hosting was so bad our email and website were/are down so frequently that I know their customer service phone number off by heart.
