Danny Firestone
1 review written · 5.0 average
Danny Firestone's favourite software
No favourites yet.
Reviews by Danny Firestone
★★★★★
We've worked with Ease Central since 9/2015. They have delivered exactly what was promised. The ability for our team to quickly install a case within a couple of days, VS months with other vendors has given us the edge to win cases immediately. We love the fact that we can customize the system on the fly rather than sending out a ticket and waiting for our CSR's from other company's to get to it when we arrive in their queues. When we've encountered issues or needed support, we not only got quick responses, but the EC team has even implemented changes that we recognized were needed for us and our fellow agents. This is the BEST bang for your buck that you will find. We can't speak highly enough of the Ease Central system and the team that supports it. I've even gotten calls from our support rep when she was in a taxi on her way home from the airport at 9pm. If that isn't good service, I don't know what is!
