Chelsea
1 review written · 1.0 average
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Reviews by Chelsea
★★★★★
For a company with less than 10 employees, it makes sense to use automated software. The problems arise when the software stops working and forces you to talk to a real person to get things going again. Last year, they screwed up our benefits and didn't put us on the zero deductible plan - never fixed it either. This year, we switched insurance carriers and we've had to restart the process 3 times, pushing back the benefits start date each time. I have appointments and surgeries to keep rescheduling and this is just getting ridiculous. It doesn't help that our reps are near impossible to reach and they notify us of deadlines just hours before a submission is due.
