Heather
1 review written · 3.0 average
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Reviews by Heather
★★★★★
The platform, while not perfect, is user friendly and pretty awesome. The customer service and brokerage is AWFUL I can't even begin to list all of the costly errors and confusion they have caused from a brokerage standpoint. Use the platform to organize employee info and allow for self service Until they fix their customer service problem, avoid using them for insurance brokerage I hope that the ZENEFITS model teaches other companies like the Paychex and ADPs how to be more innovative and cost effective w/their approach to customers 0 STARS - for customer service 3 STARS - for platform...could stand to be more robust in certain areas.
