Dustin
1 review written · 4.0 average
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Reviews by Dustin
★★★★★
LiveAgent has a lot of great features but is missing some basic functionality. Their support team is always quick to offer help, but sometimes insists that I need to change the way my customer service team operates. An example of this can be seen with chats. Due to the nature of our business, we do not consider a chat to be "missed" unless it wasn't answered within 2 minutes. LiveAgent automatically marks a chat as "missed" if it isn't answered within 30 seconds. That parameter was chosen by LiveAgent and isn't something that I can change. I would like to be able to customize all of the rules per my business since not all Customer Service teams operate in the same manner or by the same standards.
