Hugo
1 review written · 5.0 average
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Reviews by Hugo
★★★★★
This product does it all very good. A year ago I would have marked 4 stars due to some stability issues but they have fixed it and not a problem since. Their team is always making the program better and better. The installation is a breeze, truly easy for what you are getting out of it. Put in your email address info and make a chat button/area through their handy chat builder, put that code in your website and you are done. From there add in predefined answers for your team to use, some templates, tags, etc and you got email and chat all in one. The analytics is amazing, it quickly drills down on hundreds of thousands of chats and emails, showing you yearly, monthly, daily, and more. Watch an customer support agent's work or a department. Really good insight on what is happening. Give this system a try if you are looking into email and chat support, highly recommend it.
