Stewart
1 review written · 5.0 average
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Reviews by Stewart
★★★★★
OK first of all its great and the support is exemplary .. However as with all great things there is room for improvement. 1. I would have liked there to have been more "best practices" documents or white papers on how some fictional or real businesses use all the feature on LA. As it is a struggle as afirst time user to be able to understand how the various system features co-operate with each other. 2. With so many feeds for tickets we often get multiple tickets for the same support issue. I urgently need an easy to use feature to merge these tickets otherwise they get cumbersome or the customer thinks an open ticket has been solved. 3. Online Training courses or Offline manual or Youtube ... Maybe I am missing something but for such a capable product we need more inspiration as to how we can employ all of the features.
