Rahul Gupta
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Reviews by Rahul Gupta
★★★★★
These guys are fraud you raise the issue and they will never respond you back Its been more that 7 days but I have not recvd any reply from you guys. R u guys sleeping or don’t know the meaning of customer services. Firstly giving fake commitments and once you recv the payment you guys become deaf n dumb. I need the reply as the plan has not been changed. If by tomorrow I don’t recvd the reply and plan doesn’t gets changed will apply for charge back with all documents email stating wrong commitments and promised not fulfilled. Also find below the chat that I had before making the payment: [16:59:10] Sushant Niroula: Hello, Thank you for contacting us. How may I assist you today? [16:59:19] Sushant Niroula: Hello Rahul. [16:59:20] Sushant Niroula: How may I help you today? [17:00:08] Rahul: Hi I had a word with one specialist [17:00:09] Rahul: Dear Client, Greetings from The Real PBX! This is with regards to your concern regarding the up-gradation of your current plan to 3100 minutes plan. Your new monthly subscription after the up-gradation would be:- 1 Unlimited extension @34/month (3100 minutes) 2 Toll free Number @ 20/month Total cost = $76.22 (3% processing fees included) Please revert with an confirmation if you wish to make the following changes in your account. Thanks and Regards Nihal Singh Billing Department The Real PBX Limited www.therealpbx.com / +1-844-446-5444 [17:00:16] Rahul: he sent me the email [17:00:28] Rahul: but when I am trying to make the payment [17:00:34] Sushant Niroula: Okay. May I know the concern regarding the same. [17:00:34] Rahul: it shows 89 [17:00:47] Sushant Niroula: Kindly allow me a moment to check on the same, [17:00:55] Rahul: ok [17:01:44] Sushant Niroula: It is for the account Peritus Infotech Private Limited right? [17:01:53] Rahul: yes [17:02:50] Sushant Niroula: The billing shared will be the final one after the account will be upgraded. [17:03:11] Sushant Niroula: After the upgrade there would be some adjustments required in the subscriptions. [17:03:18] Rahul: so what is the amount i need to pay [17:03:53] Sushant Niroula: It is $76.22/month if you want to upgrade. [17:04:09] Rahul: ok [17:04:22] Rahul: so should i go ahead and make the payment [17:04:26] Rahul: 76.22 [17:04:29] Sushant Niroula: Sure. [17:04:59] Sushant Niroula: You can make the payments of $90 now and the billing would be adjusted accordingly. [17:05:07] Rahul: Payment process was successfully completed. Paid with 5546xxxxxxxx2430 Date 04-07-2018 11:34:44 Transaction Number ch_1CEFJhFgiHD7jkfay8timR6R Status Completed Amount 76.22 USD Balance -13.32 USD [17:05:49] Sushant Niroula: Kindly make the payments of $14 as well. [17:06:06] Sushant Niroula: It will be adjusted after the upgrade and will reflect in your account. [17:06:15] Rahul: Nihal sent me the invoice of 76.22 [17:06:47] Sushant Niroula: Yes I do get that but for the account to be running, there should not be any due amount. [17:06:47] Rahul: after how much time it will reflect in the account [17:07:08] Rahul: the additional amount ie 14 [17:07:28] Sushant Niroula: So I suggest you make payments of $14 as of now and then revert on the same email to Nihal stating that you want to upgrade and have made the payments $14 additional as well.
★★★★★
worst voip service provider they always fool the customers by making false commitment. One of there agent dropped me n email that you can make the payment and ur plan will get upgraded. H e didnt mentioned any time frame and after 10 days when i made the payment they said it was valid only for 15 march as he sent the email on 15 march. Disgusting services provider
