sandraT
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Reviews by sandraT
★★★★★
Needed and HRIS system. Did RFP's for several Co.'s. Went with ISOLVED. Implementation Consultant sometimes tried to tell me how to run my business, should have been my first clue! During 'their sell' asked about connectivity to SAP and financials. Went through GL coding process, their GL specialist, had never heard of SAP! Their Customer Service Model is the 'worst! I have one assigned contact, except she has 16 other companies, and has to send in work orders for many things, and then unless I 'hunt them down' I never get resolution. She is nice person, but SPREAD too thin! Oh, and then during year-end, they pull her off clients and put her into a client queue! Who does this during payroll's biggest time of the year! No sense of urgency for anything-including 'funding a payroll', or carrier feeds! Hullo, there are DOL and IRS regs I need to follow too, not just my Co, or ISOLVED! I am embarrased to have recommended them to my Co. and made the switch. . After 2 years, I am leaving them, and having to do this process all over again! Why? Because they cannot get a Customer Service Model that focuses on the "CUSTOMER"! With over 400 payroll providers out there, they need to wake-up and get it together, or they will never compete with the likes of the big gals...... Ceridian/ADP/Paychex. Thought I might be the big fish in their small pond...well, I am the big fish in a tank that is too small to move.
