Debra L James
3 reviews written · 4.3 average
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Reviews by Debra L James
★★★★★
Until the most recent support request, I've considered support services to be 5-star. Very responsive, helpful advice. The latest support ticket(s) (Aug - Sep 2022) involving database issues - not so much. I repeatedly received the same/similar responses & suggestions, despite attempting those same suggestions. When I explained to them that I am not familiar with coding, etc., it was suggested that I might hire someone to build/manage my website. The issue is one I've experienced several times previously with wonderful support to correct the situation. This incident, I found myself doing much more background research and trial and error for fixes; I had the sense that I was being patronized until I finally “went away.” Not a good feeling after 5+ years of business.
★★★★★
Support was very patient in helping me with working through the multiple issues I was dealing with. Even after I messed up things on my website, they still were patient, respectful and supportive. Glad they have my back
★★★★★
Whenever I've had issues with my website, the response has always been quick (< 24 hrs), thoroughly researched & resolved to my complete satisfaction.
