Paul Donnelly
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Reviews by Paul Donnelly
★★★★★
We had CEDcommerce provide us with a Magento 2 to Etsy integration around 18 months ago. When installed it was literally littered with bugs. We spent hours on end finding and reporting them to CED who, to be fair, promptly fixed them. It took around 6 months before everything was working as expected. We had paid an initial $500 for the extension but after 3 months they insisted we pay a service contract in order for them to continue with the "customisation" as they like to call it. Which is code-word for fixing bugs that should not have been there in the first place! Since then the extension has been working fine and Etsy has become a key marketplace for us. We've had no reason to be in touch with CED and no further payments have been made. We are now at a juncture where we need to upgrade Magento from v2.1 to v2.3. It's a large and costly project involving our 3rd party IT support team patching over 30 extensions. Every single one of these extensions, and I do mean EVERY one of them, have provided a patch for free (as you would expect) but NOT CEDcommerce. They refused to provide a patch, saying that they will have to re-do the "customisations", which in all honesty should be part of their base code for all customers, and if not then it brings their professionalism into question. They wanted to charge us another $450 for the patch that we are getting free from all other companies. They do not care about service - they only care about making more money. I would urge anyone with common sense to avoid this company. You may think things are going well but at some point further down the line when something goes wrong with your extension, they will try to rob you blind. Shame on CEDcommerce.
