Steve Kupchun
1 review written · 4.0 average
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Reviews by Steve Kupchun
★★★★★
The storefront is very intuitive versus many other marketing resource management platforms. Help Desk inquiries from users who experience issues navigating the storefront and placing their orders are very low. One of our greatest challenges, albeit a good one, is getting our staff and clients to uncover and embrace the depth of information and reporting available to analyze product usage and trends to make good business decisions. We are constantly challenging our internal processes and streamlining "the way it has always been done" with the tools we have available. As a manufacturer, the comprehensive Production module allows us to easily facilitate and manage production workflow from receipt of an order through shipment. This is one aspect that separates this software from many other solutions in the market that are more like a Hollywood set; a pretty picture in front, but just a few two-by-fours holding it up in the back. A stellar software for the management of tangible marketing materials, having some form of digital campaign management capability, even a basic solution, would really enhance the offering and open up a new universe of prospects for our sales team. Overall, software support has been very good. All submitted issues are acknowledged, and the majority are resolved quickly.
