Karen
1 review written · 5.0 average
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Reviews by Karen
★★★★★
Love the Software-Not the Customer Service Up until now it has been great. However, I have a tax issue and I'm trying to figure out where the mistake is. It is impossible to get support. General Customer Service tells me that I need to wait for the Tax department to respond, but after 15 days of calling and emailing, I am still waiting. This is totally not acceptable. If they want to keep customers, there should be a 24 hour turn around. Pros Price, functionality, ease of use, ability to generate my own reporting Cons Customer service. If you have a simple question, it is easy and I admit they always answer the phone. If it is more technical and requires a different department, such as tax, you will wait and unacceptable amount of time.
