Justin Wood
1 review written · 1.0 average
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Reviews by Justin Wood
★★★★★
This app is absolutely infuriating. It worked okay for a while, but as soon as COVID happened there were glitches left and right. I was employed and using the app for 3 months. All of a sudden my account switched to unemployed. I couldn't access money. They never explained to me what the issue was with my account or how long to expect it would be before it's resolved. I've received no information on what is actually going on, what the problem is, how it happened, and how and when it will be fixed. There's no information or clarity and I'm having to reach out via chat about this issue daily and have the same exact conversation with a different support person. 6 days in a row. Not kidding. It's incredibly frustrating. I've been using this app for 3 months now and submitted my work information in March. I have been submitting pay stubs and biweekly deposits and debits every other week since I started. They had all the info they needed. I've been a customer for a long time (previously for a year with a different company) and I've never had an issue like this but it is terribly frustrating. The lack of specifics and outreach is difficult to understand. Please let me know when I can expect this to be fixed. The customer service was atrocious. Absolutely the worst customer service I've ever experienced. I honestly thought they had been hacked or taken over by scam artists, that's how bad it was. I would never recommend this app and will never use this app again. It has been a truly horrible experience. DO NOT USE this app if you can avoid it.
