Nathan
1 review written · 1.0 average
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Reviews by Nathan
★★★★★
Absolutely abysmal service, no comprehension of the meaning of the word "urgent", even if appended with "we're losing business as a result of your delays". We've been with Node4 for a number of years, and I've experienced entire projects come to a grinding halt due to waiting on Node4 to perform relatively simple tasks. Last week we had a server outage (not with Node4) - our supplier fixed the server and migrated us over the course of 3 hours that evening, but we were stuck unable to publish and connect it to our back office system as Node4 have so far taken an entire day to whitelist one IP address on the firewall they manage for us (it's 4pm at time of writing this and I'm still waiting). I called 7 times, each time I was told that an engineer was working on it, and on my last call was told that they weren't actually working on it and that the chap called Stuart was on a different project (so I was basically lied to the entire time). We have actually lost business as a result of Node4's delays over the years, and every request we made has been simple - typically basic IP whitelisting and port forwarding, something that I could have solved myself in minutes. I now have to email 30k customers to let them know of service disruptions, as we've missed the deadline dispatch today whilst waiting on Node4. If you're thinking of outsourcing your IT support to Node4, I'd recommend that you think again. Avoid like the plague. Also, look at the dates on the positive reviews - pretty obvious that they are fake, and the fact that they do not have a Google My Business page is also telling. Our new IT provider who is now in the process of taking over from Node4 have a Google page, and it has genuine 5 star reviews on it (including one from us).
