
Kasey
1 review written · 5.0 average
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Reviews by Kasey
★★★★★
Overall: I don't use the software as often as some of our field staff but the process of customizing the software to fit our needs was great. Representative was our point of contact/Penelope expert and did a fabulous job of walking us through the significant amount mapping and customization that our case management process requires. Pros: Penelope was the best solution available for the advanced case management work our staff do across the U.S. Our customized employment professionals needed a case management system that allowed for a significant amount of narrative description and the folks at Athena were able to accommodate this need. Cons: There's a bit of a learning curve with Penelope but it's well worth the effort to learn.