Samuel G
1 review written · 4.0 average
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Reviews by Samuel G
★★★★★
What do you like best? HaloServiceDesk is an excellent alert service, to assign to each support area in your organization. Among its best features, I can highlight your own domain and notification automation, for simple or specific tasks allowing you to organize the workflow. It also has an excellent analysis tool to review each ticket in question. What problems are you solving with the product? What benefits have you realized? Before using HaloServiceDesk, managing the requests or incidents that are generated in my work was really complicated. This application orders and classifies according to priority the type of incident that the client sends, in addition to being able to automatically assign it to the department in charge to receive a quick response. It has also been beneficial to be able to automate some tasks to cover personnel that we do not have in a specific area.
