Jasmine Ruth
1 review written · 5.0 average
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Reviews by Jasmine Ruth
★★★★★
The BEST DAM and Review Software for your Buck! This is the best experience I've had with a software company. When I was searching for a product I liked several but all had a couple things here or there that didn't work. Filecamp hit just about everything we needed for online proofing software. They gave us a wonderful free trial and our staff and customers all quickly fell in love with this new way of proofing and not having to hunt down emails. The team is extremely involved and has personally responded to me many, many times with feedback I've given or on the very very rare occasion that there was a technical issue. I'm a huge fan and would recommend FileCamp to anyone needing Digital Asset Management or a Digital Proofing System! We are a signage company that prints thousands of unique signs for different customers, events and festivals across the US. Due to the high amount of customer proofs that need to be approved, we found all other alternates were extremely expensive for our small business as you had to pay by the proof rather than by overall storage. FileCamp allows us to upload the many proofs that the customer's need to review, keep them organized by department and allow users access to only approve their departments signage. Prior to filecamp we did all proofing through email which generated an abundance of emails that we constantly had to search through. Now it's cut and dry, the customer gets notified when their proof is uploaded, they can review and make comments right on the proof and request revisions that the artist immediately sees and can start to work on. Also, as far as software goes, I can say this program has had the least amount of downtime from any program I've ever used. They are on top of the tech. I don't love some of the changes from the old version to the new. However very minute things that may be fixed in the future the team tells me! Reason to choose is customer service and price. Since other comparable companies charge per file or per proof, the cost was not feasible for our small family business. For one event or festival we will have sometimes a thousand proofs. Also, we didn't feel like a number, as I stated above, The team is constantly in contact and looking for feedback and providing updates. We are a smaller family business who give great care to our clients and we can see Filecamp is the same.
