Bryan Ferguson
Orchardside Yarn Shop
1 review written · 4.0 average
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Reviews by Bryan Ferguson
★★★★★
INITIALLY, my experience with the AIT Technical Support Team was completely unsatisfactory. It was as though no one I spoke with was really understanding what I was needing and not taking the time to truly listen in order to address the issues. Honestly, it was as though I was speaking one language and the tech support person was speaking another. This was INCREDIBLY frustrating. I spent roughly 5-6 weeks trying to get my new site back up after my previous site had been lost to the public domain. However, once connected with Byron Biggs, ALL CHANGED! Byron LISTENED, UNDERSTOOD and then ADDRESSED! He was patient, professional, friendly and incredibly knowledgeable, troubleshooting from every which way to get the problem resolved. STELLAR customer service! AIT should really look at how Byron handles customer service resolution issues and follow his lead. I was ready to take my domain elsewhere, but Byron saved the account and as long as I now can speak with him, I remain confident that any issues I have in the future can and will be resolved. My thanks to Byron Biggs! He's my hero, indeed!
