Sarah Doyle
1 review written · 5.0 average
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Reviews by Sarah Doyle
★★★★★
We used to work with Excel spreadsheets which wasn’t a seamless system at all, as we were unable to keep customers up to date. Once we got clixifix®, that changed everything. Now, all departments and subcontractors can be involved so we have a clear definition of what’s happening with each ticket. It has allowed me as a manager of the customer care team to pull reports more efficiently to ensure that KPIs that we set for our sub-contractors are met, and it gives me more scope to look into why some aren’t being met. The support has been great with clixifix®. We can speak to a member of the team on the phone or use live chat, which we find very beneficial to get immediate answers. Customer care is very important to Gentoo Homes, it’s at the heart of our business model.
