Vanessa Hargrove
Escrow Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Vanessa Hargrove
★★★★★
Two years ago, my nonprofit's title operation was running on a patchwork of spreadsheets and manual checklists. ResWare brought real structure to that mess, but honestly what keeps me renewing every year is the support team. Every ticket I've submitted has gotten a thoughtful, specific response. Not a canned reply pointing me to a PDF. Actual humans who understand title work. One afternoon I had a workflow configuration issue blocking closings and someone was on a call with me within the hour. That kind of responsiveness is rare, especially for a smaller account like ours.
The platform itself handles our transaction volume well and the task automation has cut down on the repetitive follow-up emails my team used to dread. My one gripe: the reporting module has a steeper learning curve than the rest of the product. It took me a few weeks to build useful custom reports without leaning on support for help. Not a dealbreaker, but if you're setting this up with a lean team, budget some extra time for that piece.
