Vanessa Ouellet
Programs and Operations Manager · 11-50
1 review written · 5.0 average
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Reviews by Vanessa Ouellet
★★★★★
My honest first impression, maybe six weeks in: I keep waiting for the catch. We moved our small education nonprofit off a competing suite earlier this fall, one of those platforms with the familiar blue branding that everyone defaults to, and the contrast has been sharper than I expected in almost every direction.
The biggest thing I keep coming back to is how much the pricing structure actually respects organizations like ours. Our previous setup nickel-and-dimed us for every add-on, and budget conversations were painful every renewal cycle. Zoho bundles so much into a single subscription that my Finance Director visibly relaxed when I showed her the comparison. Beyond cost, the CRM and the project management tools talk to each other in ways that genuinely feel intentional rather than bolted together as an afterthought. Setting up donor pipelines alongside grant tracking in the same ecosystem, without a dozen manual exports, has already changed how my team works on Monday mornings. The migration wasn't totally painless, I'll be honest. A few of our contact imports needed cleanup, and the learning curve for Zoho Campaigns was steeper than anything else we touched.
Customer service has been solid. Two tickets submitted, both answered within a business day with actual answers rather than links to a help article I'd already read. If you're running a small nonprofit or an education org and you've been putting off leaving a bloated, overpriced suite because the switch feels daunting, the setup friction is real but short-lived. Two months out, I genuinely don't miss the old platform.
