Vittorio Maranzano
Business Intelligence Manager · 201-1000
1 review written · 5.0 average
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Reviews by Vittorio Maranzano
★★★★★
Reporting inside Zoho is what keeps me coming back, year after year. I run dashboards for four different department heads, pulling from CRM, Books, and Desk all in one view, and the cross-module analytics have genuinely matured into something I trust. Five years ago the custom report builder felt clunky and limiting. Now it handles calculated columns, date comparisons, and scheduled email exports without me having to wrestle with it. That kind of steady improvement matters when you're building reports that executives actually stake decisions on.
A couple of rough edges still exist. Sharing dashboards with users who hold limited roles occasionally produces permission quirks that require a support ticket to untangle, and the customer service response time is inconsistent. Still, the value here is hard to argue with. For the price my department pays, I'm getting analytics depth that would cost significantly more from a standalone BI tool. If reporting is your primary reason for evaluating an applications suite, Zoho is absolutely worth a serious look.
