Viviane Carvalho
Sales Operations Lead · 1-10
1 review written · 4.0 average
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Reviews by Viviane Carvalho
★★★★★
Configuration here is refreshingly honest about what it is. No phantom admin console you need a consultant to decode, no permission tiers buried six menus deep. Five years managing this thing for a small team, and I've customized our lead pipeline, tweaked our contact fields, and set up task workflows without once touching a line of code or filing a support ticket just to get access. That matters enormously when you're the only person who has time to play sysadmin on a Tuesday afternoon.
The one real frustration? User permissions are too blunt an instrument. You can control quite a bit, but granular role-based access isn't really there. On a six-person team it's mostly fine, but I've had moments where I wanted to lock one user out of a specific pipeline view without restricting everything else, and the options just don't stretch that far. At $10 a user per month, I can live with it. Their customer service has always been quick and straight with me when I've pushed on this, which softens the sting.
