Wade Flemming
IT Coordinator · 11-50
1 review written · 4.0 average
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Reviews by Wade Flemming
★★★★★
Six months into running remote support for a small nonprofit, the thing that's genuinely impressed me most is how quickly Zoho Assist's support team actually responds. I submitted a ticket on a Thursday afternoon, not expecting much until Monday, and heard back within two hours with a real answer. Not a canned reply. A real one. That's happened consistently, and for an organization running on a shoestring budget, it matters more than people realize. Their documentation is solid too, which cuts down on how often you even need to reach out.
The product itself does what I need: unattended access for staff machines, file transfer, basic session logging. Nothing flashy, but it's reliable and the pricing is reasonable for an education or nonprofit context. My one honest gripe is the mobile app experience. Connecting to a remote session from my phone is clunky, and the interface doesn't translate well to a smaller screen. If you're doing all your work from a desktop, you won't notice. But it's a gap worth knowing about before you buy.
