Waverly Côté
Program Coordinator · 11-50
1 review written · 5.0 average
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Reviews by Waverly Côté
★★★★★
Customer support is the thing that usually breaks my trust in a tool. Six months in, and Reclaim.ai has done the opposite. Every time I've hit a wall, whether it was getting habit blocks to sync correctly with our shared team calendar or figuring out why a recurring task kept getting bumped, someone actually responded within a few hours. Not a canned reply. A real answer from someone who clearly read what I wrote.
The tool itself has been a quiet miracle for our small education nonprofit. My schedule used to be a graveyard of back-to-back calls with zero breathing room. Now I have focus blocks that actually hold, and the AI does a decent job of rescheduling around them when something urgent drops in. Onboarding took a little patience, mostly around connecting everything to our Google Workspace setup, but I got through it with two support conversations. Both were warm and specific. No runaround.
If you're evaluating this for a nonprofit or education context, the support quality matters more than you might expect. Smaller teams can't afford to lose hours troubleshooting. Reclaim's team understood that without me having to explain it. They proactively flagged a setting that would have caused problems for my volunteer coordinator's calendar, before I even asked. That kind of attention is rare. I'd put their customer service above anything else I've tried at this price point.
