Whelan Ó Briain
Operations Manager · 11-50
1 review written · 4.0 average
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Reviews by Whelan Ó Briain
★★★★★
Reporting is where Smartsheet genuinely earns its keep for us. About a year in, I can say the dashboard builder has become the thing I reach for first when leadership wants a snapshot of where projects stand. Pulling live data across multiple sheets into one clean view used to take me the better part of a morning. Now it's maybe fifteen minutes to spin up something presentable. For a company our size, still figuring out its processes on the fly, that kind of visibility matters a lot.
My one real frustration is with the chart customization options. They feel a bit thin. I can get the data right but the visual output sometimes looks rough compared to what a stakeholder expects in a board-level summary. Customer support has been helpful when I've hit snags, though response times vary. Overall the platform has grown with us in ways I didn't expect, and I'd point any small-team ops person toward the dashboards as the first thing to explore.
