Yves Marchetti
CRM Account Manager · 11-50
1 review written · 5.0 average
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Reviews by Yves Marchetti
★★★★★
Support is what makes or breaks a CRM for an agency. When something goes sideways mid-campaign for a client, you cannot afford a three-day ticket queue. Freshsales has delivered on this consistently across two years of managing multiple client accounts. Every time I've hit a wall, their support team responds fast and with people who actually understand the product. Not copy-pasted FAQ links. Real answers. One time, a client's lead pipeline got misconfigured during an import, and a support rep walked me through the fix inside of twenty minutes. That kind of responsiveness keeps my clients happy and keeps me looking competent.
Beyond support, the platform itself handles agency-style multi-client work better than anything else I've tested. The contact segmentation and workflow automation save my team real hours each week. There are occasional quirks in the reporting filters that I'd love to see cleaned up, but honestly, when support is this good, smaller annoyances feel a lot more tolerable. Solid choice if you're managing CRM on behalf of others.
