Yvonne Castner

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Reviews by Yvonne Castner

• Salesforce· Apr 28, 2026

  ★★★★★

  Here's the thing though: every single limitation I ran into turned out to be solvable. Sometimes through a native setting I hadn't found yet, sometimes through a third-party app on AppExchange, and occasionally by filing a support ticket and waiting longer than I'd have liked. The customer service response times were inconsistent, which was frustrating when I needed an answer before a Monday call. But when I did get someone knowledgeable on the line, they usually helped me untangle whatever mess I'd created in the workflow builder.

  For a startup at our stage, the depth of this platform is genuinely impressive. It does far more than we currently need, which means we won't be outgrowing it anytime soon. If you're evaluating this and your team is still small, budget real time for configuration and training upfront. The learning curve is real. But a year in, I wouldn't trade it for anything simpler.