Yvonne de Bruin
Bookkeeper · 1-10
1 review written · 3.0 average
Yvonne de Bruin's favourite software
No favourites yet.
Reviews by Yvonne de Bruin
★★★★★
Support quality is the thing I keep going back and forth on with Sage Cloud Hosting. Some days it's genuinely good. I had a migration question in week two, a fairly specific one about data mapping from an older desktop install, and the agent who picked it up clearly knew the product. Walked me through it step by step without making me feel like I was reading from a script. That was reassuring for a small bookkeeping setup where I don't have an IT person to lean on.
But the responsiveness? That's where it gets frustrating. My second support ticket sat unacknowledged for almost three business days. No auto-reply, no ticket confirmation, nothing. I ended up emailing a second time just to confirm it had gone through. When someone finally responded, the answer was fine, but the wait itself was a problem. When payroll deadlines are close and something isn't reconciling the way it should, three days feels like a long time.
The hosted environment itself is stable enough, and the interface is familiar if you've touched any Sage product before. For a small team, the pricing is a bit steep, and I'm still figuring out whether the convenience of cloud access justifies the monthly cost compared to what I was doing before. Honestly, I'd probably rate this higher if the support turnaround were more consistent. Right now it feels like a coin flip on whether you get a quick, knowledgeable response or a long wait. Worth evaluating carefully if reliable support access matters to your workflow.
