I have had my site through them for several years now. Have I had a few less then stellar reps on the line?... Sure (just like my cell or cable carrier lol) However I have also had some really good support people at Hyperstreet assist me who seemed to recognize a long standing client. I have moderate technical skills and most of these guys will go out of their way to help you get set up on email, managing your website or domain name. They recently upgraded their long outdated billing system and the issues I had previously had are no longer. Overall yes I would recommend them.