Greg G helped me work through their hosting options and I bombarded him with 101 questions about the service, the software, the configuration and how I could install my own software to save money. It was the honesty and dedication (over an hour) that encouraged me to signup another hosting account with them. I would like to add that when there is a problem with the server or a website, I hop straight on to their chat window and they always do what ever is necessary to help me to get everything working again. There is never any mention to additional costs or charges. I would highly recommend WebHostingUK.