I have spoken to a number of people this afternoon via web chat - Jason, Tamara and Adam Smith. Although more difficult than a conventional telephone conversation, they were very patient with me and very helpful in the initial stages of changing my hosts. It was a nervous time for me as the domain is very much live. We have decided to move a test domain first and then get to grips with Cpanel, prior to switching the live domain. I hope the help I get then is as useful as it has been today. Well done guys and thank you.