I moved to Web Hosting UK for a faster UK based host, and they have certainly delivered that. The chat, telephone support and tickets (the option I use most frequently) is usually excellent, and most importantly they resolve any issues promptly. In almost 3 years of using them I have had next to no down time, they've certainly exceeded expectations in this regard. If they could do anything differently it would be more user guides and the like - I have a VPS option with them which is great, but some of the settings/options on WHM can be a bit daunting, and I tend to leave them be. Ultimately I know that the excellent support team would be on hand to tweak settings if required, but it does sometimes feel like a bit of a high bar of entry. Overall I'm pleased, I'd recommend them.