What attracted me to HostPapa was that its a 'green' company and was competitively priced. It was easy to set up and when I've had technical questions they were answered promptly and professionally. I've not had any downtime so far (approx 11 months) so in terms of availability and reliability all good. All in all a positive experience. Only reason for 4 stars (not 5) is I've only used a couple of providers. This one is by far the best so far.