Bought a minimum pack with them. payment, account creation, initial setup , It was just like a breeze. Got my website transferred over in less than 10 Minutes. They clearly explained what all is needed , tweaked and optimized my entire installation. The response time for the tickets and replies were just less than 10 minutes. Now my website is loading under 1 - 2 seconds, I decided to move couple of websites more to Kvchosting. You should try them before you try someone else.