I signed up for a reseller package with Cloud next at the start of the year. At first I was a bit worried as the price was so low and it is important to me that my domains and websites are not going to disappear overnight. I voiced these misgivings to Cloud Next who assured me that they were no fly-by-night company and were here to stay. They also gave me a 30 day free trial instead of the usual 7 days. I have to say that 10 months on I am very impressed with the service and the support which, in my opinion, has been very good indeed. Replies to support tickets are very quick and usually to the point. All my queries have been answered satisfactorily thus far. Cloud Next uses the Heart Internet infrastructure which seems very robust and, as a reseller, the white label control panels and webmail are excellent for my needs. The only issue I have found is that transferring existing sites from other Heart Internet resellers is a little more tricky than normal but this is a small issue. I am surprised that there are some one star reviews here advising people not to use this company. In my experience the uptime thus far is well within the 99% promise and I have seen no evidence of the poor service or "rip-off" accusations levelled by some reviewers. Time will tell but I for one am very happy with Cloud Next who provide a great value service which so far has delivered on all levels.