Absolutely appalling company to deal with. Paying bills is a nightmare, they require you to transfer money to their bank then scan a copy of the transaction and email it EVERY time. This is their normal practice ! and that's if they don't cut off your service in the meanwhile, never mind that its paid for in advance. Our server was down 23 days last quarter, yes 23 Days !! No explanation. Then they said they would credit us for the downtime, but on returning from our summer shutdown yesterday we found the server had been cut off allegedly for non-payment, supposedly 9 days overdue BUT THEY OWED US 23 DAYS service we had already paid for and not received.
Total rubbish company, do yourself a big favour - find another company, any other company but this one.