I spoke with someone pre-sale and they told me that they have 24/7 chat support and ticket support, as well as phone support. So I purchased a dedicated server. After paying for the server I am unable to speak to anyone on the live 24/7 chat (Closed, Offline). Support tickets go unanswered, and the phone number they have is a bogus phone account (Fast busy signal). So in closing I found out the hard way that you need to research before you purchase this one cost me $55 and I am unable to find where the recurring payment is setup in my paypal account because it does not exist, so I hope it doesn't end up costing me more, Because when I signed the agreement on their website it stated that I would be charged $30 a month.