My last host was terrible. They took my money and the support ended. After a few years of not keeping to their so called 99.9% up time promise, I left them and joined another host and they tried to be helpful, but would not go out of their way to help me. I cancelled and switched to RAIDHost last month and keep being amazed at just how helpful a webhost can be. Even today, I found a hiccup, caused by me, on my website, and they have surpassed all of my expectations once again. My only regret is not signing up to RAIDHost 10 years ago!