Our website went down sometime before 22.23 on 18 October. We contacted CloudNext then. There was no response from Cloud Next until 08.41 the following morning despite their promised 24/7 support. Through the day, response times were extremely slow and by 17.06 the problem was still not resolved. by 19.30 there was no response from the so-called 24/7 support. Finally, they got in touch 9am the next day.This is appalling and totally unacceptable. Since then, we have made numerous attempts to contact them all of which are completely ignored. To make things worse, they ask review sites to withdraw negative reviews.