I've had the VPS (instant activation) since 10th November 2012 and all I got was slowness. They sorted it then it repeated itself. The VPS crashed and then I placed a cancellation request on 21 November 2012. I stated that I wanted a refund which it said to do in their terms and conditions. A Paypal dispute is in place and they claim that I didn't do such a thing. Buyers Beware.