After putting up with another provider's poor customer service for years, I was also sceptical about going to a new provider I had never heard of after they found me via Twitter (tweeting complaint's to my old provider no less!).
I needn't have worried - Both Ryan and Ashley provide a first class experience with helpful and professional customer service 24/7. The lightning quick delivery of not one, but 2 servers both within 30 minutes complete with all my custom requirements makes these guys a real credit to the hosting industry. This is how you run an effective hosting business, and should be the benchmark by which others base themselves upon.