Horrible. I have been trying to configure this for our agency but I had a few questions before we purchased. I've been trying to contact them for 4 days!. I give up, I'll go with a different product that is more expensive so I know that if there is ever an issue, we wont have to go a week or more without being able to accept tickets. A customer service / ticketing system company that doesn't answer their own tickets. I've put in 3 so far.