I am a cloud accountant that has used other services for my hosting of my client files. I was nervous adding a particular customer to the cloud with my "other" service as the other cloud hosting had poor customer support and a non-friendly user interface.
I chose Cloud9 for the friendly interface and incredible customer service.
The client I moved over has now been with Cloud9 2 years.
The customer service is incredible. If we need anything we submit a ticket and it gets taken care of. If I need a faster response I call in and can usually get any one of their fantastic Customer Support Techs to help.
Cloud9 has gone above and beyond in helping us with data file issues. These are not Cloud9 issues but their Techs help us understand the issues and solve them.
You can't beat solid gold Customer Service. With Cloud9 our technology and cloud hosting experience has been stellar.