A confusing email prompted a query. Replies were mostly irrelevant for so long I came close to moving to another domain name manager. I was not impressed - it took several exchanges, each less relevant than the previous, before a sensible answer came. I suspect all answers are made by a computer robot which eventually strikes the right answer - there's no feeling of human intervention any where. Although slightly more expensive, Ill be directing my clients to a different domain name manager in future.
No real communication; computer generated until one is driven up the wall; almost any other domain name manager I suspect would have better support; No more recommendations to my clients in future - Henry - Web site developer extraordinairre - p*****d off.